Orders & Payments
How can I pay for my order?
We accept major credit and debit cards (Visa, Mastercard, American Express) and PayPal. All payments are processed securely through trusted payment providers.
When will I be charged for my order?
Full payment is required at checkout. Orders are processed only after successful payment confirmation.
Can I update or cancel my order after placing it?
Yes, you may request changes or cancellation within 48 hours of placing your order. After this period or once the order is shipped, modifications are no longer possible.
Shipping & Delivery
Do you ship worldwide?
Yes, we offer worldwide shipping. Please note that we do not ship to P.O. Boxes, APO, DPO, or FPO addresses.
What is the expected delivery time?
- Standard Shipping (Free): 8–12 business days (including processing)
- Expedited Shipping ($30): 4–8 business days (including processing)
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your shipment status.
Will I have to pay customs or import duties?
Yes, any applicable customs duties or import taxes are the responsibility of the customer and depend on your country’s regulations.
Returns & Exchanges
Can I return or exchange an item if it doesn’t fit?
Yes, we offer a 30-day return policy for eligible items. Products must be unworn, unused, and returned with original packaging and tags.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Do you offer exchanges?
Yes, exchanges are available depending on stock availability. You may also return the item and place a new order.
Are custom or made-to-order jackets returnable?
Custom or made-to-order items are not eligible for return or exchange unless they arrive damaged or incorrect.
Size & Fit
How do I choose the right size?
Each product page includes a detailed size chart. We recommend comparing your measurements with the chart. If you need assistance, contact us at [email protected].
Products & Care
What materials are used in your jackets?
Our jackets are made from high-quality materials such as cowhide, lambskin, goatskin, and selected synthetic alternatives. Material details are listed on each product page.
How should I care for my jacket?
We recommend using a leather conditioner regularly and avoiding prolonged exposure to water or heat. Always follow the care instructions provided with your product.
Security & Support
Is your checkout secure?
Yes. Our website uses SSL encryption and secure payment gateways. We do not store your full payment details.
Do you offer promotions or discounts?
Yes, we occasionally run promotions and seasonal offers. You can subscribe to our newsletter to stay updated.
Do you have a physical store?
No, we operate exclusively online to serve customers worldwide.
Need Help?
If you still have questions, feel free to contact us:
Email: [email protected]
Phone: +1 425 380 3365